Our Return/Cancelation and Shipment Policies

  • Office Working hours are Monday to Friday 9.30AM – 5PM Office will be closed during public holidays. 
  • Shipment  is via FedEx, UPS, or Canada Post. Standard Delivery is within 2-10 days depending your location. You will be provided with a tracking code and ones the order is processed and you can also track your order on your own.
  • Acceptance & Cancellation of Your order: Your order may get cancelled in case any item is out of stock and your payment will get refunded automatically to the same account selected by you at the time of payment. We will not responsible for any additional charges charged by our Payment Processor.
  • Bulk orders and Custom Orders are non-refundable and cannot be cancelled.
  • Shipment date is provided to you on your Performa Invoice along with estimated time of Delivery. We ship items and which does not include Freight Insurance.
  • Due to the Pandemic situation delivery of your order may take longer than usual.
  • No Exchange/Refund unless you have received a wrong or damaged item. Confirmed verifiable proof required to process such returns. We will not be responsible for goods sent back by you that were lost or damaged in transit for returns and exchange.
  • If You wish to cancel your order you have to do it not later than one business day and your payment will be refunded to your account.

Contact us

We believe in delighting our customers by providing exceptional customer service.

In case you want to give a feedback our email.id is ..  and phone no. is


We offer secure credit card payment form Master, Visa, Amex Paypal. All prices are  in CAD.


All Purchases made in Canada by Customers are subject to HST @ 13%.

Import Duty/Tariff

The product pricing offered does not include Customs, Brokerage & Import Duty and Logistic,Final pricing will depend upon port of Delivery.

Intellectual Property Rights 

Promax Wellness Inc and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are specifically restricted from publishing and selling any Website material in any other media;

All media and Content on Website

While every effort is made to ensure that the information on this website is correct , we are not responsible for errors and/or omissions due to  typographical error, and We reserve the right to correct and/or update any content on this website without notice (including after you have submitted your order).

We do not provide any warranties

Limitation of liability

Under  no circumstances or event shall Promax Wellness Inc, nor any of its employees, directors  shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract and  shall not be held liable for any liability arising out of  your use of this Website.


You hereby indemnify to the fullest extent Promax Wellness Inc from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Law & Jurisdiction

All Terms will be governed by and interpreted in accordance with the laws of the State of ONTARIO, CANADA,

Brand Names, Logo & Trademarks used in our website are property of Promax Wellness Inc